We will sometimes "buy back” a trike and take this value off the purchase of a new trike. We will only consider trikes which are under 7 years old and which are in full working order and in reasonable cosmetic condition.
We don’t expect the trike to be “as new” - we want you to get the best use out of your trike and encourage people to just get out and moving - but we do require the trike to be easily refurbished to a saleable condition.
We need the serial number of your trike and some pictures to show us the condition of the trike. Once we have these we can make you an offer and begin the process of ordering your new trike!
How to find the serial number of your trike?
All of our special needs trikes are stamped with a unique serial number when they are manufactured. This allows us to track the trike through our manufacturing processes and lets us know the age and original owner of the trike.
You can find your serial number on the underside of the frame - where the pedals connect to the trike. If you tip the trike on its side and take a note or a photograph of the serial number we can use this to help you if you need spare parts or want to trade your trike in for a newer model.
The serial number is always in the format of 5 numbers in the following format: xxx xx
How to get extra help from Theraplay?
Once you’ve found your trikes serial number we can see exactly what was fitted to the trike when it left the factory and what accessories can be added on. Some accessories might require significant dismantling of your trike or even serious modifications to the frame. It’s always best to contact us before ordering any accessory items that weren’t fitted from the factory.